Golf19 Privacy Policy
Golf19 is committed to providing a safe, secure and user-friendly online experience.
This policy explains how, when and why we collect personal information about people who visit and use our website. This policy is subject to change.
Any questions about this policy or why we collect, store and process user data please email [email protected]
Who Are We?
Guernsey Golf Limited trading as Golf19 @ St Pierre Park Hotel, Spa & Golf Resort
Rohais De Haut,
St Peter Port,
GY11FD
01481 727039
Guernsey Company reg number : 59915
How Do We Collect Information?
Golf19 collects some information on visitors to the website through the use of cookies. We also collect and store customer information that is submitted via the checkout process during purchase, via the email newsletter sign up and over the phone. Full payment card details are not stored by Golf19 but are processed by a third party that specialises in the secure collection, processing and storage of card details and are Level 1 PCI compliant.
What Type of Information is Collected?
We do not collect any information unnecessarily. The type of information we collect can include a person’s name, postal address, email address, IP address, information about which web pages have been accessed, the device type and browser used to access the website.
How is Your Information Used?
Golf19 store data in the form of customer records that are used to maintain a relationship history with everyone that makes a purchase on Golf19 website. These records make it possible to execute to service requested in a proper manner. We also maintain a list of email addresses to send out promotional emails to those that have submitted their email to the marketing list. We may contact customers or those on the email newsletter list to notify them of changes to our terms of services and send out requested communication such as proof of purchase or order history.
Retention periods for this information are reviewed on a regular basis to ensure we do not store any information unnecessarily. We offer our customers the right to erasure whereby they can request we delete all of the stored information we have that relates to them. For more information email: [email protected]. As a matter, of course, we store information for as long as we feel is suitable to maintain an acceptable level of service to our customers or until we are asked to delete it.
Who Has Access to Your Information
Golf19 will not sell or rent your personal data to third parties. We will not share your information with third parties for marketing purposes. We will share your information with third parties only for the purposes of completing tasks and providing services to you on our behalf. When this is done only the most relevant information is shared to complete the task and those third parties are bound to maintain security and confidentiality and not to share, sell or hire personal information.
When you place an order at Golf19 your payment is processed using a secure third party payment processor. If you have any questions about secure payments please email: [email protected].
For membership, handicapping and tee time administration purposes this application will be shared with the St Pierre Park Golf Club.
Your Right to Choose
You have a choice as to whether Golf19 stores any or all of your personal data and how we process it. We will not contact you for marketing purposes by email, phone or text message unless you have indicated that you are happy for us to do so.
How to Find Out What We Hold
You have the right to ask if Golf19 stores your information, what information we hold and why we store and process it.
Security
Golf19 uses security measures to protect from the loss or alteration of your personal information. Sensitive information such as credit card details are encrypted and the site uses a valid SSL certificate.
Cookies
Golf19 uses small pieces of information sent from us to your computer known as Cookies. These are stored for a limited time and are used to collect statistical information that helps us to track and improve our website. It is possible to disable Cookies
Policy Date and Next Review
This policy was last updated in September 2024 and is due for review in January 2025.
Tee Times Terms and Conditions
To book a tee time on-line you will have to enter your credit or debit card details using our secure on-line payment process. Please note this booking applies for this tee time and date only, please report to the Pro Shop at least 15 minutes prior to play. In order ensure a reasonable pace of play we allow a maxmium of 10 minutes per hole. Appropriate dress and footwear should be worn at all times on the course. We cannot accept responsibility for any ruling by the club if you or any of your group is unable to play due to inappropriate attire. Customer service assistance is available by calling our shop on 01481727039. Cancellations/refunds In the event of course closures a refund/credit note will be issued. Tee time cancellations are accepted, however they are only refundable if cancelled 48+ hours in advance of the tee time.
